We proudly adhere to international standards for quality management.
ISO 9001 is a standard that sets out the requirements for a quality management system. A new version of the standard was launched in 2015, replacing ISO 9001:2008. ISO 9001:2008 will be obsolete effective September 2018; DMP is proud to be certified and actively using the ISO 9001:2015 standards for quality management.
The ISO 9000 family of standards provides guidance and tools for companies and organizations that want to ensure products and services consistently meet customer’s requirements, and that quality is consistently improved. ISO 9001:2015 sets out the criteria for a quality management system and is the only standard in the family that can be certified. The standard is rooted in continual improvement and based on several quality management principles including a strong customer focus and the motivation and implication of top management. It helps ensure that customers get consistent, good quality products and services, putting customers first. This strong focus on the customer is the primary reason Defiance Metal Products continues to seek and maintain ISO 9001:2015 certification.
The following DMP facilities are ISO 9001:2015 certified:
Previously known as ISO/TS 16949, IATF 16949:2016 went into effect in October 2016 with the publication of a new standard from the International Automotive Task Force. IATF 16949:2016 is a technical specification for automotive sector quality management systems. It is one of the most widely used international standards in the automotive industry, helping to standardize some of the varying assessments and certifications in the global automotive supply chain.
ITAF 16949:2016 emphasizes the development of a process-oriented quality management system. This helps Defiance Metal Products improve process efficiency and effectiveness, while simultaneously impacting customer satisfaction. It is a process focused on continual improvement, defect prevention, reduction of variation and waste in the supply chain and more. Due to our heavy focus in manufacturing components, assemblies, and parts for the commercial truck and bus industries, it is an important standard for Defiance Metal Products to adhere to. We want all of our customers to have the utmost confidence in our organization, further assuring them that partnering with Defiance Metal Products means working with a world-class organization.
The following DMP facilities are IATF 16949:2016 certified:
ISO 14001:2015 specifies the requirements for an environmental management system that an organization can use to enhance its environmental performance. It is intended to help organizations manage environmental responsibilities in a systematic manner that contributes to the environmental pillar of sustainability. It provides value for the environment, the organization, and interested parties.
In order to claim ISO 14001:2015, all requirements of the standard must be incorporated into an organization’s environmental management system and met without exclusion.
The following DMP facilities are ISO 14001:2015 certified:
- Defiance Seneca & Defiance North Plant
- Heber Springs, Arkansas Plant